Health and safety

Coronavirus and Overseas Students Health Cover| Allianz Global Assistance

Information for OSHC Members

Due to the spread of COVID-19 (also known as Novel Coronavirus), the Australian Government has announced increased restrictions on travel to Australia to ensure the health, safety and well-being of the Australian community.

We understand this is stressful for students. We have compiled a list of frequently asked questions and helpful resources for international students.

What if I am unable to return to Australia to continue my study due to the COVID-19 travel restrictions?

We encourage students to contact their education provider to discuss possible deferment of studies if they are unable to return to Australia to continue their studies.

For further information about changes to your student visa visit the Department of Home Affairs.

What if I need to change the dates of my OSHC?

If you purchased your OSHC through your institution or an education agent, please contact them directly to discuss updating your policy start and end date.

If you purchased your OSHC from our website, you can change the dates of your policy by contacting us:

  • email                                  
  • phone (within Australia)               13 67 42
  • Phone (from overseas)                +61 7 3305 8841

Are there any restrictions on how many times the policy dates can be changed?

There is no limitation on how many times a policy start date and policy end date can be changed for your OSHC.

If you have any concerns about what COVID-19 may mean for your student visa, we encourage you to discuss your situation with the Department of Home Affairs.

Does my OSHC provide cover for COVID -19 (Novel Coronavirus)?

Cover is available to AGA OSHC policyholders for medical services provided in hospital and out of hospital, including PBS prescription medicines and emergency treatment*.

To learn about what you are covered for download this COVID-19 and your OSHC Factsheet.

*Limits, exclusions and terms and conditions apply. Please note that waiting periods may apply for treatment for pre-existing conditions. 

Students can contact us to discuss their individual case:

  • General enquiries within Australia      13 67 42
  • Claims                                                 1800 651 349

COVID-19 Factsheet

Is hardship assistance available?

Because OSHC policies are paid up-front and in full, hardship assistance is not available for members. However, you may be eligible to apply for a refund of your premium if you meet the criteria set out in the OSHC policy wording.

What if I become unwell?

Please be mindful of your health while in public places.  If you are feeling unwell, you should contact your doctor immediately and seek medical treatment.

You should seek medical attention if you are experiencing any of the following:

  • a fever
  • flu-like symptoms such as coughing, a sore throat and/or headache
  • difficulty breathing

Are you in Australia and need to see a doctor?

Video call a doctor without leaving home with the Doctor on Demand App

Did you know we offer members access to our telehealth service, Doctor on Demand.  This is a simple way to get medical access anytime, anywhere.

Benefits of the 24/7 video and phone doctor service

  • Access for Allianz Global Assistance OSHC members  
  • 24/7 video and phone consults
  • See a doctor without leaving home
  • Qualified Australian-based doctors
  • Repeat prescriptions without leaving home
  • Private medical advice for a range of health concerns including your mental health

Learn how to access Doctor on Demand

If you have serious symptoms such as difficulty breathing, call 000 for urgent medical help.

Helpful information about the Australian Health Care System

Related information about managing your OSHC


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